Need repair help? Review the information below before submitting a maintenance request.

If your toilet is blocked:

If faced with a blocked toilet, flush the system once, then use a plunger to gradually clear the blockage. Typically, toilet blockages result from an obstruction in the system and should be unclogged.

Be cautious not to flush the toilet excessively while it's blocked to prevent overflow.  In the event of an overflow, turn off the water by using the valves located behind the toilet.

There is no blockage, but the flush mechanism will not work:

To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.

Can't find what you're looking for?

If none of the above items resolve your issue, follow the steps below.

Log in Now

Make a repair request by logging in to the portal now. We'll respond to your submission as quickly as possible.

New Tenant?

If you're a new customer and need help accessing your account, please give us a call: 626-461-5283